I was a member at the Retro Fitness North Wales, PA location. I joined because I had a health condition, and on top of that I was unemployed.
I also had personal training with the E.F.T. Group. The E.F.T. Groups staff and management are very unprofessional, and they do not know what they are doing.
They raise their voices at clients, which is very rude way of treating an individual. The trainers favor clients. They are immature and make fun of people in front of their faces. They have no skills of client services .
Their management gets fired for picking up woman and men and trying to get their phone numbers. So much for diet and fitness! You have to be one of their friends to be treated properly. One of the trainers friends, which I believe was more than that, because she was on his Facebook that I came across, and she always was in the middle of my sessions that I was paying for.
I did not appreciate that, and I am not paying for anyone else to be in my sessions. I was recommended to this trainer by E.F.T.'s management,that I was happy with because I had an issue with another trainer. That is why it is called one on one personal training. Nobody else should be in it.
After that incident, I raised an issue with the EFT Group, and spoke to Brian, the Customer Service Director. He has no customer service skills at all. I thought I was talking to a little boy in Kindergarten. They do not know how to handle issues at all or questions.I cancelled my personal training.
E.F.T. had a problem with that and accused me of ruining their business and causing problems. I was there to take care of my health and nothing more. I told him, check out the internet complaint board.
People want your company and Retro Fitness shut down. I was accused of things that the trainers do,and how they conduct themselves. E.F.T. also called the police on me.
I am no longer permitted in this healthclub again. I also approached this trainers friend, and she is not worth anything. She is a piece of garbage. She is older than me and immature.
I was accused by her that I threatened her, when she was giving me a lot of ***. She told the Retro Fitness Manager, Chris, who does not know how to handle issues either. He complains about other companies, when he can even handle their own issues. These people are joke and a bunch of liars .
I found the Retro Fitness corporate office CEO and President information. I sent a complaint letter out to him, I emailed him, and I found out the name of the owner who owns the Retro Fitness North Wales, PA location. There are 3 people that own this healthclub. They did not get back to me for three months.
I spoke to one of the owners of the healthclub, and he does not care. What he told me was, that they want me to find happiness at another healthclub and does not know what is going on in my life. This has nothing to do with the issues I raised. The E.F.T.
Group does not even have a contract or own the healthclub. Only 1 person owns the E.F.T. Group that has 5 employees running it poorly. I told him what company would have a business that has a D+ on the BBB inside of a business you own.
They are just as bad. So much for wanting business in this economy, they kick people out. Retro Fitness has a very immature staff as well. You pay cheap, you get cheap.
Investigate before going to any healthclub. I would tell people to stay away from this place.